Please reach out to us at hello@resolute.support if you cannot find an answer to your question.
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1. What is a psychiatrist?
A psychiatrist is a medical doctor who specialises in the diagnosis, treatment, and prevention of mental illnesses and emotional disorders. Their training includes a medical degree, followed by additional studies within the field of psychiatry.
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2. How much does it cost?
There is no cost for Defence personnel and Veterans. Resolute is paid by the Department of Veterans Affairs for all clinical care and report-writing services, leaving you with no out-of-pocket expenses.

3. Where are Resolute’s psychiatrists located?
Our psychiatrists are based across the country, and we offer telehealth appointments for Defence personnel and Veterans. Many of our patients find telehealth incredibly convenient because they can access our services from the comfort of their homes.

4. What if I want a face-to-face consultation?
We offer face-to-face appointments for Defence personnel and Veterans located in Perth.In addition, our patients find telehealth incredibly convenient because they can access our services from the comfort of their homes.

5. Does Resolute offer ongoing psychiatry treatment?
Yes. Resolute offers ongoing treatment based upon our Claims with Care model.Claims with Care provides comprehensive assessment and care team building, alongside meaningful support across the entirety of your claims journey.

6. How long does it take to complete my DVA report?
Once we have access to a report request from DVA, we aim to have the appointments completed, and the report finalised and uploaded to DVA within 4 weeks.

As you’re likely aware, the journey to seeing a psychiatrist can often be a lengthy one, with some Veterans enduring waits exceeding 12 months.

Our objective is to alleviate the burdens associated with this process by significantly reducing potential wait times and delivering high-quality, decision-ready treating doctor reports, alongside building your care team.

7. Who are Resolute’s psychiatrists?
Resolute’s psychiatry team is comprised of multiple expert and caring psychiatrists located across various regions of Australia. We prioritise equipping all our psychiatrists with a deep understanding of the unique challenges associated with military life.

Additionally, we take measures to ensure they possess a clear grasp of the specific data and details that the Department of Veterans’ Affairs requires in their assessment reports. This approach minimises the likelihood of reports being sent back for supplementary information.

8. Do I need a GP referral?
‍Yes. A GP referral is required to access our services.If you do not have a GP, simply contact hello@resolute.support and we shall assist you with this process.

9. Why choose Resolute?
Resolute is owned and operated by retired military personnel, and we are proud to offer Claims with Care for our Defence personnel and Veterans. 

Our focus is on delivering streamlined, compassionate, and high-quality assessments, designed to support positive outcomes for our Defence personnel and Veterans as they navigate their DVA claims journey. 

Our unique blend of clinical expertise and lived experience ensures you receive care that is prompt, relevant, and deeply empathetic.
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10. Is Resolute an advocacy service?
No. Resolute is not an advocacy service.

Resolute does not have any commercial relationships with our patients or other service providers.

Resolute is a clinical service offering comprehensive assessments, diagnostic clarification, high-quality treating doctor reports, and care team building, to support you along the claims journey.